REQUESTS FOR ADDITIONAL INFORMATION

REQUESTS FOR ADDITIONAL INFORMATION ABOUT OUR ITEMS AND ABOUT THEIR CONDITION.

Thank you for your interest in our listing! We're glad you're curious enough to ask further questions, and hope that this "FAQ" is of some help.

Most of our listings are for "one of a kind" items - original art that has been manually created by an individual, passed through a number of generations of hands, and finally, typically after decades or even centuries of display and/or storage, has found its way into our hands and thence to us. Unlike most "used" items whose condition is typically "works" or "doesn't work," our items run the gamut from pristine to damaged, repaired, chipped, faded, crinkled, folded, repainted, etc. Perversely, sometimes our items are more valuable precisely because of these apparent "defects" which tend to bear witness to their authenticity. (Of course, sometimes damage is just damage.) We do our best to describe the condition of our items, and to specifically point out by word and photograph anything we (in our professional opinion) consider unusual or untoward about an item.

HOW DO WE HELP YOU ?

Because we cannot take photomicrographs of every square millimetre of each item, we encourage potential customers to bring specific concerns to our attention - we will take additional photos on request if we feel that they will elucidate useful information for your buying decision.
Because our description is, perforce, a matter of our expert opinion (your mileage may vary), we stand behind it with a money-back guarantee (see our Terms Of Sale at http://www.suityourself.org/TermsOfSale.html )
But, because there are only so many hours in a day, and we have literally thousands of items listed for sale, we have to ask a certain minimum of cooperation, help, and understanding from you, our potential customer.

HOW CAN YOU HELP YOURSELF ?

First, and most important: Please read the whole description thoroughly, and scrutinize all the photographs as carefully as you can. We are careful to document the item with an eye toward customer questions, and you would be surprised at how many questions we get that have actually been answered in so many words in the text of the auction. Perhaps yours has been.
Next, consider both your time and ours. With thousands of diverse items listed for sale, we have to prioritize inquiries, especially those that require significant research time, and most especially those that ask extremely detailed questions about very inexpensive items. If you are considering a substantial purchase of an expensive and fragile item, it is in our mutual interest to get it right the first time, and we will spare no effort to make you comfortable with any additional information we can provide. On the other hand, do you really need an essay about a $10 postcard? As much as we would like to wax lyrical about the photography technique used on a 1920's Riviera shoreline or discuss the swimsuit fashion, we need the time to add items to our stores and maybe even sleep and eat. Considering the low cost and the return guarantee, is it really worth the agony of extensive consideration and correspondence? Buy it - you'll like it! And if you really don't, return it.
For general questions about art, i.e., not questions specific to the item we are selling, please try to research your question on the web. We simply don't have the time to provide tutorials (beyond the FAQs on this web site). We will try to add general info to this web site as time allows, but sadly it rarely does.

HOW CAN YOU HELP YOUR FELLOW BUYERS ?

We don't know everything. Not only are we a little fuzzy about the beginning and end of the Universe and that green stuff in the refrigerator (which is also fuzzy), we don't even know everything about our own items! If you are very familiar with one of them and have spotted a serious error or omission in our description, please let us know. We'll be happy to make a correction. The accumulated knowledge and expertise of our customers never ceases to amaze us. Please consider using yours to benefit your fellow buyers.

If you have read this FAQ and still have a question about an item, by all means email us and we'll do our best to help you. Please be sure to indicate the ITEM NUMBER and TITLE in your email.